Email Support
Reach the official SayLingo customer support team with questions about your learning experience, account, or membership.
[email protected]Both Free users and Premium members can contact us by email.
Official SayLingo Customer Support
SayLingo Support & Contact Us
We're here to help you keep learning. Have a question about your SayLingo account, subscription, AI language tutor, pronunciation practice, or learning progress? Contact us by email or send a message online.
Send Us a Message
Tell us what you need help with. Our team will review your request.
Clear response expectations
When Can You Expect a Reply?
Customer support is available to everyone who learns with SayLingo, with priority replies for Premium members.
Free Users · Standard Support
1–3
Business Days
Free users receive a first support reply within 1–3 business days, at no additional charge.
Premium Members · Priority Support
24 Hours
Priority First Reply
Premium members receive priority customer support with an initial response within 24 hours.
We're happy to help
What Can We Help You With?
From getting started to Premium billing or pronunciation tools, you can ask our team about any part of your SayLingo experience.
Account & Login
Questions about registration, sign-in, account access, or managing your SayLingo profile.
Billing & Subscriptions
Help with Premium plans, payments, renewals, subscription cancellation, and refunds.
AI Conversation Practice
Support for AI tutors, simulated scenarios, role-play, and language conversations.
Voice & Pronunciation
Troubleshooting microphone permissions, tutor audio, and pronunciation practice.
Courses & Exercises
Questions about online lessons, exercises, language options, and downloads.
Assessments & Certificates
Assistance with learning progress, language level assessments, and AI certificates.
Get the most useful answer
Make Your Support Request Easy to Review
A short description helps our team understand your question and identify the next step. No account sign-in is required to send the online form.
01
Enter your name and email.
For account questions, use the email associated with your SayLingo profile.
02
Explain what you need help with.
Tell us which learning feature, payment, or subscription is involved.
03
Send your message securely.
Don't include passwords or complete card numbers in the form.
How can I contact SayLingo customer support?
You can email [email protected] or submit the online feedback form on this page. Both options are available to Free users and Premium members.
How long does SayLingo support take to respond?
Free users receive a first reply within 1–3 business days. Premium members receive priority support with a first reply within 24 hours. Some requests take additional time to investigate or resolve.
Does SayLingo offer support to free users?
Yes. SayLingo offers Standard Support to Free users at no additional charge. You can use our official email address or online feedback form.
What is included in Premium customer support?
Premium members receive Priority Support with a response within 24 hours. Both paid and free members use the same official email address and online feedback form.
Do I need to sign in to contact support?
No. You can submit the online form without signing in. For account-related questions, use the email address associated with your SayLingo account whenever possible.
How can I get help with a subscription or payment?
Email [email protected] or use our online form. Include the email associated with your account and explain the payment or subscription issue. Never share passwords or complete payment card numbers.
How do I request help with cancellation or a refund?
Contact our support team through email or the feedback form and provide your account email and request details. For applicable terms, review the SayLingo Refund Policy.
What should I do if my microphone or voice practice is not working?
Check that your browser has microphone permission, your microphone is connected, and your device audio settings are correct. If the issue continues, tell us your device, browser, and what happened.
Can I report a technical problem or suggest an improvement?
Yes. We welcome reports and feedback about AI tutors, conversation practice, pronunciation tools, lessons, downloads, and the overall learning experience.
What information should I include in my support request?
Describe the page or feature involved, what happened, and what kind of assistance you need. Use your registered account email for account or subscription issues. Do not send your password or complete payment card details.
Still Have Questions? We're Here to Help.
Email us or send a message online. Our support team is ready to hear from you.