Refund Policy

01Our Refund Policy Principles

We aim to handle every refund request fairly, transparently, and consistently.

Refund eligibility is determined according to the following principles:

Applicable Consumer Protection Laws

Where a refund, statutory withdrawal, cancellation, price reduction, or other remedy is required by applicable law, we will honor that requirement.

Third-Party Payment Provider Requirements

Payments may be processed through authorized payment providers or merchants of record. Where applicable, their binding refund procedures, buyer protections, and payment-network requirements will be respected.

SayLingo's Voluntary Refund Review

In addition to applicable legal rights, SayLingo offers a discretionary refund review for eligible purchases and subscription renewals requested within 24 hours, provided fewer than five AI tutor conversation exchanges have been completed during the relevant paid period.

These voluntary eligibility conditions do not restrict mandatory legal refund rights.

02Our 24-Hour Refund Consideration Policy

SayLingo.ai offers customers an opportunity to request a discretionary full or partial refund shortly after making a purchase or renewing a paid subscription.

A request qualifies for consideration under our standard voluntary refund review when both of the following conditions are satisfied:

1. Request Within 24 Hours: You contact [email protected] within 24 hours after your successful initial purchase or the relevant subscription renewal charge.
2. Fewer Than Five AI Tutor Exchanges: You have completed fewer than five AI tutor conversation exchanges during the paid period associated with that charge.

For example, a customer who contacts us within 24 hours of purchasing or renewing a subscription, and has completed zero to four qualifying AI tutor exchanges during the relevant paid period, may request consideration for a full or partial refund.

For subscription renewals, only exchanges completed during the newly renewed billing period are counted for this purpose. Activity from previous paid periods does not count toward the renewal's five-exchange threshold.

Meeting these conditions makes a request eligible for discretionary review. It does not guarantee that a full refund or any particular refund amount will be approved.

We review each request individually, taking into account actual service usage, the circumstances of the request, applicable payment conditions, and other relevant factors.

Where a refund is required by law or a binding payment provider requirement, that obligation applies independently of the 24-hour and usage conditions.

03How AI Tutor Conversation Usage Is Counted

For purposes of our standard discretionary refund review, one completed AI tutor conversation exchange generally means a text or voice message submitted by the learner that results in a generated response from an AI tutor.

A qualifying exchange may include an educational interaction involving AI conversation, language correction, speaking practice, or another tutor-led learning activity.

When reviewing usage, we may consider:

• The number of completed AI tutor exchanges during the relevant paid period.
• Whether messages generated an AI tutor response.
• Usage across different languages or tutors within the same account.
• Relevant account activity and available service records.
• Other premium features or computational resources consumed.

A message that fails to generate a usable AI tutor response because of a verified technical failure will not ordinarily be treated as a completed exchange for this discretionary usage threshold.

For renewal-related refund requests, the relevant usage period begins when the new subscription billing period starts.

We use available account and service records to assess usage reasonably and consistently.

04Full and Partial Refund Decisions

Each eligible discretionary refund request is reviewed on its individual merits.

Depending on the circumstances, SayLingo may:

• Approve a full refund.
• Approve a partial refund.
• Decline a discretionary refund when the applicable voluntary eligibility conditions or other relevant circumstances do not support approval.

A full refund may be considered where little or no paid service has been consumed and the circumstances reasonably support reimbursement.

A partial refund may be considered where the customer has already used paid features or incurred measurable AI processing costs.

Relevant considerations may include the amount of service consumed, the type of paid benefits accessed, the timing of the request, and any payment-related costs that may lawfully be considered.

Any discretionary decision is made subject to applicable laws and binding payment provider requirements.

We will not deduct AI usage costs or other charges from a refund where doing so would violate mandatory consumer protection law.

05Why AI Service Usage Matters

Unlike conventional downloadable learning materials, SayLingo's AI language learning services generate personalized educational responses through computational processing.

Each completed AI tutor interaction may involve:

• AI language model inference and token consumption.
• Speech recognition and audio processing.
• Text-to-speech and voice generation.
• Language correction and translation processing.
• Pronunciation analysis and learning feedback.
• Related infrastructure and system resources.

These operations may incur costs as the educational service is delivered, even when the customer has used the platform only briefly.

For this reason, the amount of paid service already consumed is an important factor in evaluating voluntary refund requests.

However, the existence of computational costs does not automatically eliminate statutory cancellation, withdrawal, or refund rights.

Any charges for services supplied during a legally protected withdrawal period will be assessed only where permitted by applicable law and where the required legal conditions have been satisfied.

06Refund Requests Outside the Standard Conditions

Requests made more than 24 hours after an initial purchase or subscription renewal, or after five or more qualifying AI tutor exchanges have been completed during the relevant paid period, do not ordinarily qualify for our standard discretionary refund review.

Nevertheless, we recognize that exceptional circumstances may arise.

We may consider additional refund requests involving:

• Verified duplicate or incorrect charges.
• Significant technical failures affecting access to purchased services.
• Paid features not being delivered substantially as described.
• Account activation or subscription access errors.
• Other exceptional circumstances reasonably warranting further review.

A request outside our standard voluntary conditions is not automatically approved.

We will review the available information and determine whether a discretionary remedy is appropriate.

Any legally required refund or other mandatory remedy remains available regardless of these voluntary conditions.

07Refunds Required by Applicable Consumer Laws

SayLingo serves learners in multiple countries and regions.

Consumer protection laws differ between jurisdictions, and certain customers may have statutory rights that extend beyond our voluntary refund consideration period.

Where such laws apply, we will respect the relevant mandatory rights and remedies.

7.1 European Union and European Economic Area

Consumers in the European Union and European Economic Area may have a statutory right to withdraw from certain distance contracts within 14 days after the contract is concluded, subject to applicable conditions and legally recognized exceptions.

For eligible digital services, the treatment of a withdrawal request may depend on whether the service has commenced, whether the consumer expressly requested immediate performance, and whether the applicable disclosure and consent requirements have been satisfied.

Where a consumer validly requests that service performance begin during the statutory withdrawal period, a proportionate payment for services already supplied may be applicable if permitted by law and if the necessary legal conditions are satisfied.

For certain digital content supplied without a physical medium, the right of withdrawal may be lost after performance begins only where the legally required express consent, acknowledgment, and confirmation conditions have been fulfilled.

Simply starting an AI tutor conversation does not automatically waive a statutory withdrawal right where additional legal requirements apply.

Consumers may exercise an applicable right of withdrawal by sending a clear statement to [email protected] or by using an applicable online withdrawal function provided for the relevant purchase.

Where a valid statutory withdrawal applies, we will provide the reimbursement or other remedy required by law within the applicable legal timeframe.

7.2 United Kingdom

Consumers in the United Kingdom may have statutory cancellation and refund rights under applicable consumer protection laws, including rules governing distance contracts and digital services.

Eligible distance service contracts may be subject to a 14-day cancellation period, with conditions and exceptions depending on the nature of the service and whether performance has commenced.

Any lawful deduction for services already provided, or any applicable exception relating to digital content, must satisfy the relevant legal requirements.

Where a statutory refund or other remedy is due, we will honor that entitlement independently of our voluntary 24-hour refund review conditions.

7.3 Brazil

Consumers in Brazil may have a statutory seven-day right of withdrawal for qualifying distance purchases under applicable Brazilian consumer protection law.

Where that statutory right applies, it will take precedence over our voluntary 24-hour refund consideration period.

Requests made under an applicable statutory withdrawal right will be handled in accordance with the relevant legal requirements, irrespective of the standard discretionary usage conditions.

7.4 Australia

Australian consumers may be entitled to remedies under applicable Australian Consumer Law, including consumer guarantees for services.

These protections may provide rights to a refund, cancellation, or another appropriate remedy where the relevant legal conditions are met.

Our discretionary refund conditions do not replace or restrict these guarantees.

7.5 United States and Other Regions

Customers in the United States retain any non-waivable consumer rights provided under applicable federal or state laws, including protections relating to billing authorization, automatic renewals, cancellation procedures, and applicable remedies.

Customers in Canada and other countries similarly retain any mandatory rights available under the laws applicable to their transactions.

Where local law provides a more favorable mandatory consumer protection than our standard voluntary refund policy, that protection will apply.

Nothing in this Refund Policy requires customers to waive statutory rights as a condition of submitting a refund request.

08Technical Problems and Service Access Issues

We strive to maintain a reliable AI language learning experience.

If you successfully purchase a plan but experience a problem accessing the paid features included in that purchase, please contact [email protected].

To help us investigate, please include the email address associated with your account and a description of the issue.

Depending on the circumstances, we may:

• Investigate and correct an account or payment activation error.
• Restore access to the purchased subscription benefits.
• Offer an appropriate service-related adjustment.
• Approve a full or partial refund where warranted.
• Provide another remedy required by applicable law.

Temporary technical interruptions do not automatically entitle every customer to a refund, but material or persistent service failures will be evaluated in accordance with the circumstances and applicable legal obligations.

If purchased services materially fail to conform to applicable contractual or statutory requirements, we will provide the remedy required by law.

09Duplicate Charges, Billing Errors, and Unauthorized Payments

If you believe you were charged more than once for the same purchase, charged an incorrect amount, or billed for a transaction you did not authorize, please contact [email protected].

Our support team will review available payment and account records.

We may ask for reasonable information, such as a transaction receipt, payment date, amount, or billing reference, to identify the payment accurately.

Where a duplicate or incorrect charge is confirmed, we will take appropriate corrective action, including a refund where applicable.

Reports of unauthorized transactions will be assessed in accordance with applicable laws, payment provider procedures, and relevant payment-network requirements.

These situations are not restricted by our ordinary discretionary 24-hour and conversation usage conditions when a mandatory remedy applies.

10Subscription Renewals and Refund Eligibility

Certain SayLingo memberships renew automatically according to the billing frequency and renewal terms disclosed during checkout.

If you have purchased an automatically renewing subscription, a renewal charge generally provides access to the corresponding new billing period.

A customer may request discretionary refund consideration within 24 hours after a successful renewal charge, provided fewer than five qualifying AI tutor exchanges have been completed during that new paid period.

Usage from an earlier billing period is not included in the exchange count for the newly renewed period.

Renewal charges are not automatically refundable solely because the customer did not use the subscription or forgot to cancel before renewal.

However, we will honor applicable statutory rights, binding payment provider requirements, and any other refund obligations that apply.

The standard discretionary refund review may still be requested when its conditions are satisfied.

11How to Cancel Your Subscription

You may cancel an automatically renewing SayLingo subscription to prevent future renewal charges.

Cancellation can be requested through the online subscription-management or cancellation controls available for your purchase, including the applicable payment provider's subscription management system.

You may also email:

[email protected]

Please include the email address associated with the relevant subscription.

We do not require customers to provide a reason for cancellation.

We will assist with cancellation without unnecessary obstacles or unreasonable delays, subject to reasonable account verification where needed.

Where applicable law requires a particular online cancellation mechanism, that mechanism will be provided in accordance with the relevant requirements.

Unless otherwise required by law or the applicable payment arrangement, cancellation generally prevents future renewal charges while allowing existing paid benefits to continue until the end of the current billing period.

Cancellation does not automatically reverse charges from an earlier or current paid period.

To request a refund of an existing charge, please follow the refund request procedure in Section 12.

Deleting an account or conversation history does not, by itself, confirm cancellation of an active subscription. If you plan to close your account, please cancel any active subscription through the available controls or contact us for assistance.

12How to Request a Refund

We aim to make our refund request process straightforward.

Step 1 — Contact SayLingo Support

Send an email to:

[email protected]

You may use the subject line "Refund Request – SayLingo.ai".

Step 2 — Identify Your Purchase

Please include the email address associated with your SayLingo account and, if available, your payment receipt or transaction reference.

You may also provide the approximate payment date and amount to help us locate the transaction.

Step 3 — Describe Your Request

For a discretionary refund, a brief explanation of the reason for your request will help us evaluate the circumstances.

For a statutory withdrawal where no reason is legally required, a clear statement that you wish to withdraw from the relevant contract is sufficient, together with the information reasonably necessary to identify it.

Step 4 — Refund Review

Our support team will review the relevant transaction, applicable rights, subscription status, service usage, and other necessary information.

We may request reasonable additional information where needed to identify or verify the payment.

Step 5 — Refund Outcome

We will communicate the outcome after review.

If a refund is approved, we will arrange processing through the relevant payment system in accordance with applicable laws and payment provider requirements.

A request sent within the relevant statutory period or our voluntary 24-hour review window will be assessed using its original submission time, subject to reasonable verification.

Where an applicable online withdrawal function is provided for a purchase, it may also be used in accordance with the relevant instructions.

13Refund Processing and Payment Method

Approved refunds are ordinarily issued to the original payment method used for the purchase, unless applicable law or the relevant payment provider permits or requires a different arrangement.

Depending on the payment method, the transaction may appear as a refund credit or a reversal of the original charge.

After a refund is initiated, the time required for the amount to appear in the customer's bank or payment account may vary.

Processing can depend on the payment provider, card network, issuing bank, settlement method, currency, and country.

We do not control all banking or international settlement procedures.

We will process refunds without undue delay and comply with all mandatory legal reimbursement deadlines.

For discretionary refunds, we will arrange payment processing as reasonably practicable after approval.

Any currency conversion differences or banking adjustments imposed independently by a customer's bank or payment provider may affect the amount displayed in the customer's account.

Such differences do not reduce any reimbursement entitlement imposed by applicable law.

14Third-Party Payment Providers and Merchants of Record

SayLingo may use authorized third-party payment providers or merchants of record to process purchases and subscription renewals.

The payment provider or merchant of record responsible for a transaction may be identified on the checkout page, purchase confirmation, invoice, receipt, or billing statement.

Where a third-party merchant of record acts as the seller for a transaction, its applicable buyer terms and binding refund procedures may also govern that purchase.

The responsible payment provider may process an approved refund directly or participate in determining the transaction's refund status under the applicable payment arrangement.

These arrangements do not eliminate applicable mandatory consumer protections.

For questions concerning a SayLingo purchase, customers may contact [email protected], and we will assist with identifying the transaction and coordinating the appropriate next steps.

15Refund Effects on Membership Access

When a full refund is completed for a paid membership, premium access and associated benefits attributable to the refunded purchase may be discontinued.

Where a partial refund is approved, remaining subscription benefits or usage allowances may be adjusted to reflect the refunded portion, where appropriate and legally permitted.

We will handle any adjustments consistently with the circumstances of the refund, the applicable payment arrangement, and mandatory consumer rights.

If a recurring subscription is fully refunded and canceled, additional renewal charges should not occur after the cancellation takes effect.

If a refund concerns only a particular payment or billing period, other active subscriptions are not necessarily canceled unless cancellation is also requested or required by law.

Customers who wish to avoid future renewal charges should ensure that their relevant subscription is canceled.

16Free Services, Promotional Purchases, and Organizational Plans

16.1 Free Services

SayLingo may offer free AI language learning features subject to applicable usage limits.

No monetary refund is available for services or promotional benefits provided entirely without charge.

16.2 Discounted and Promotional Purchases

Refunds for discounted purchases or promotional subscriptions are generally assessed based on the amount actually paid for the relevant transaction, subject to applicable legal rights.

Promotional benefits provided without separate payment do not ordinarily have an independent cash refund value.

16.3 Business and Educational Plans

Schools, businesses, and other organizations may purchase specialized subscriptions, learner seats, or educational services.

Where a separate written business or educational agreement governs payment, cancellation, and refund conditions, that agreement may apply to the relevant organizational purchase, subject to mandatory law.

For standard online purchases without a separate governing agreement, this Refund Policy applies according to its terms.

17Fair Use of the Refund Process

We are committed to handling legitimate refund requests in good faith.

To preserve the fairness and integrity of our Services, we may investigate suspicious payment activity, materially inaccurate refund claims, or attempts to exploit our voluntary refund process.

Relevant circumstances may include repeated purchases and refunds designed to obtain paid services without payment or attempts to bypass established usage limitations.

We may decline a discretionary refund where there is reasonable evidence of abuse or where the voluntary criteria are not satisfied.

However, we will not deny a statutory refund or mandatory payment-related remedy solely because a customer has submitted previous refund requests.

All decisions remain subject to applicable legal requirements and payment provider obligations.

18Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our Services, payment methods, operational practices, or applicable legal requirements.

The current version will be published on this page with the date of the latest update.

Material changes affecting existing contractual rights will be handled in accordance with applicable law, including any required notices or additional consent.

Changes will not retroactively eliminate valid refund or statutory withdrawal rights that customers have already acquired.

19Frequently Asked Questions

Can I get a refund within 24 hours of purchasing SayLingo?

You may request discretionary consideration for a full or partial refund if you contact [email protected] within 24 hours of the successful purchase and have completed fewer than five qualifying AI tutor conversation exchanges during the relevant paid period.

Approval is subject to individual review. Any applicable statutory rights remain available independently.

Can I get a refund after my subscription automatically renews?

You may request discretionary consideration within 24 hours of a successful subscription renewal charge if you have completed fewer than five qualifying AI tutor exchanges during the newly renewed billing period.

Previous billing periods are not counted toward the renewal's usage threshold.

Does using five or more AI tutor messages mean I can never receive a refund?

No. Completing five or more qualifying exchanges generally means you no longer meet our standard voluntary refund consideration criteria.

However, statutory consumer protections, binding payment provider requirements, and other mandatory remedies continue to apply.

Can I receive a full refund if I have already used SayLingo?

A full refund may be considered depending on the circumstances, but it is not guaranteed under our discretionary policy.

Because AI tutor interactions consume computational resources, actual usage may affect whether we approve a voluntary full refund, partial refund, or no discretionary refund.

Any legally required refund will be handled according to the applicable rules.

Can I request a refund after 24 hours?

Yes. You may contact us to explain your situation.

Although requests outside the 24-hour window do not ordinarily qualify for our standard voluntary refund review, we may consider exceptional circumstances and will honor any mandatory legal or payment provider refund requirements.

How do I cancel my SayLingo subscription?

Use the online cancellation or subscription-management controls available for your purchase, or email [email protected] for assistance.

Canceling your subscription generally prevents future renewal charges.

Will I automatically receive a refund when I cancel?

Not necessarily. Cancellation and refunds are separate processes.

Cancellation generally stops future renewal charges. Refund eligibility for an existing payment is assessed under this Refund Policy and applicable laws.

How long does an approved refund take?

Approved refunds are processed through the relevant payment system. The time required for funds to appear depends on the payment method, processor, and financial institution.

We comply with all mandatory reimbursement deadlines.

What if I was charged twice or cannot access my paid membership?

Please contact [email protected] with your registered email address and available payment information.

We will investigate the transaction and take appropriate action, including restoring access or providing a refund where warranted or legally required.

Do customers in different countries have different refund rights?

Yes. Certain jurisdictions provide additional statutory withdrawal, cancellation, refund, or digital-service remedies.

These mandatory rights apply independently of SayLingo's voluntary 24-hour refund consideration policy.

20Contact Information

SayLingo.ai is operated by Cloudvale LLC, a limited liability company registered in Wyoming, United States.

Company: Cloudvale LLC
Website: https://www.saylingo.ai
Customer Support: [email protected]

Refund Policy: https://www.saylingo.ai/refund-policy
Terms of Service: https://www.saylingo.ai/terms-of-service
Privacy Policy: https://www.saylingo.ai/privacy-policy

For refund requests, subscription cancellations, billing questions, payment discrepancies, or other account-related matters, please contact [email protected].

We are committed to fair and transparent customer service and to providing a dependable AI-powered language learning experience.

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