Terms of Service

01About SayLingo.ai

SayLingo.ai provides AI-powered language learning services that help users develop language proficiency through practical and interactive educational experiences.

Depending on the language, account type, and subscription plan, our Services may include:

• AI language tutor conversations across 30 languages and regional varieties.
• Interactive speaking, listening, reading, and writing practice.
• Pronunciation guidance, grammar corrections, and vocabulary assistance.
• AI-assisted translations, explanations, and conversation feedback.
• Real-life role-play scenarios for travel, business, daily communication, education, and other situations.
• Structured online language courses and practice exercises.
• AI-assisted language proficiency assessments aligned with the Common European Framework of Reference for Languages (CEFR).
• Language exam preparation and educational simulations.
• Learning progress records, conversation history, and selected downloadable educational materials.
• SayLingo-issued language learning progress certificates, where available.
• Educational and organizational learning solutions for eligible schools, businesses, and institutions.

The specific features, usage allowances, and access conditions depend on your selected plan and the functionality available at the time of use.

SayLingo.ai is an independent AI language learning service. Unless explicitly stated otherwise, our AI tutors are not human instructors, and the Services do not constitute instruction or certification by an accredited educational institution.

02Eligibility and Age Requirements

You must have the legal capacity to agree to these Terms or obtain the permission of a parent or legal guardian when required by applicable law.

Users under the age of legal majority in their jurisdiction must have appropriate parental or guardian authorization.

Children under 13 may not independently register for a standard personal account. Access by younger learners through educational or institutionally managed arrangements is permitted only where the necessary authorization, consent, and safeguards required by applicable law have been established.

Parents, guardians, schools, and authorized educational administrators are responsible for supervising learners under their care.

Where available, Teenager Mode provides additional age-appropriate learning restrictions. These safeguards are intended to support a suitable educational experience but do not replace appropriate adult supervision.

We may restrict access to particular features or accounts when reasonably necessary to protect minors or comply with applicable laws.

03Account Registration and Security

Certain features require a registered SayLingo account.

When registering, you agree to provide accurate and current information and maintain the security of your login credentials.

You are responsible for activity conducted through your account to the extent permitted by applicable law, except where the activity results from circumstances for which SayLingo is legally responsible.

You must not:

• Share account access in a manner that violates the terms of your subscription.
• Impersonate another person or provide fraudulent registration information.
• Access another user's account without authorization.
• Attempt to circumvent account security or subscription restrictions.
• Use automated methods to create excessive accounts or abuse free access.

Please notify us promptly at [email protected] if you believe your account has been compromised.

We may request reasonable account verification information when assisting with sensitive account or billing matters.

04Free Access and Paid Memberships

SayLingo.ai may offer both free learning access and paid membership plans.

4.1 Free Access

Free access allows eligible users to experience selected AI language learning features subject to usage limits and feature availability.

The free service is not automatically a paid subscription or a free trial of a paid plan. Users will not be enrolled in a paid subscription solely because they use free learning features.

4.2 Paid Memberships

Paid memberships may provide additional conversation allowances, advanced educational tools, premium AI tutor features, progress assessments, certificates, and other benefits described in the applicable plan.

The features included in each membership are displayed on our Pricing page or during checkout.

Certain benefits may be subject to usage allowances, technical limitations, or plan-specific conditions that are disclosed before purchase.

4.3 Usage Allowances

AI language conversations and related features require computational processing, including AI model inference, speech processing, and other technical resources.

As a result, subscription plans may include usage allowances or reasonable technical limitations.

Where a plan includes defined allowances, those allowances apply according to the plan information provided at purchase.

Unused allowances do not automatically carry forward into a new billing period unless expressly stated in the applicable plan.

We may take reasonable measures to prevent automated abuse, excessive unauthorized usage, or activities that materially disrupt the Services.

05Pricing, Payments, and Billing

5.1 Pricing Transparency

The applicable subscription price, billing frequency, and material purchase conditions will be displayed before you complete a paid transaction.

Prices may vary depending on the plan, currency, country, applicable taxes, promotional offers, and payment provider.

Any applicable taxes or additional mandatory charges will be disclosed as required by law.

5.2 Payment Authorization

By completing a purchase, you authorize the applicable payment provider to charge your selected payment method for the amount disclosed during checkout.

Payment processing may be performed by authorized third-party payment service providers or merchants of record.

The identity of the payment provider or merchant of record may appear on your checkout page, transaction confirmation, receipt, or bank statement.

You agree to provide accurate payment information and use a payment method you are authorized to use.

5.3 Payment Processing

Payment transactions are subject to applicable payment network requirements, payment provider procedures, and mandatory consumer protection laws.

We do not control all aspects of third-party payment processing, banking settlement times, currency conversion, or payment method availability.

If you experience an unexpected charge, duplicate payment, or billing issue, please contact [email protected] so that we can help investigate and resolve the matter.

06Automatic Renewal and Subscription Cancellation

6.1 Automatic Renewal

If you purchase a subscription that is clearly identified at checkout as automatically renewing, your membership will renew at the end of each applicable billing period unless canceled.

For example, a monthly subscription generally renews monthly, and an annual subscription generally renews annually.

The applicable renewal price and billing frequency are disclosed during checkout.

By affirmatively agreeing to an automatically renewing subscription, you authorize recurring charges according to the agreed billing terms.

Where required by law, we will provide applicable renewal reminders, price-change notices, and opportunities to give additional consent.

6.2 How to Cancel a Subscription

You may cancel your subscription at any time to prevent future renewal charges.

You can use the online subscription-management or cancellation controls made available for your purchase, including the applicable payment provider's subscription management system.

You may also contact our customer support team at:

[email protected]

When requesting cancellation by email, please provide the email address associated with your subscription so that we can identify the correct account.

We will not require you to provide a reason for cancellation.

Cancellation requests will be handled without unnecessary obstacles or unreasonable delays, subject to reasonable verification where needed.

Where applicable law requires immediate online cancellation or a particular cancellation mechanism, those requirements will apply.

6.3 Effect of Cancellation

Ordinarily, canceling an automatically renewing subscription prevents charges for future billing periods.

Unless applicable law, the payment provider's rules, or an approved refund requires otherwise, access to paid benefits generally continues until the end of the current paid subscription period.

Canceling a subscription does not automatically result in a refund of payments already made.

Refund eligibility is determined under Section 7 and our separate Refund Policy.

6.4 Account Deletion and Subscriptions

Deleting an account or conversation history is different from canceling a paid subscription.

If you wish to close your account, please ensure that any active subscription is canceled through the available controls or contact us so that we can assist with stopping future billing.

07Refund Policy

We aim to provide a fair and transparent refund process while recognizing the actual computational costs associated with AI-powered language learning.

Our refund decisions are governed first by applicable mandatory consumer protection laws and the relevant payment provider's binding requirements and procedures.

Our discretionary refund policy applies in addition to, and does not replace, any mandatory legal rights.

7.1 Statutory and Payment Provider Refund Rights

Where applicable law or a binding payment provider requirement entitles a customer to a refund, we will honor that entitlement.

These requirements may include applicable consumer cancellation or withdrawal rights, remedies for defective or nonconforming digital services, unauthorized transactions, duplicate charges, and other legally recognized circumstances.

No discretionary eligibility condition in these Terms overrides a mandatory refund right.

7.2 Our 24-Hour Refund Consideration Policy

In addition to applicable statutory rights, SayLingo.ai offers a discretionary refund review process for eligible purchases and subscription renewals.

You may request consideration for a full or partial refund when both of the following conditions are met:

1. You contact us at [email protected] within 24 hours after the successful initial purchase or the relevant subscription renewal charge.
2. You have completed fewer than five AI tutor conversation exchanges during the paid period associated with that charge.

For the purpose of this discretionary review, a completed AI tutor conversation exchange generally means a text or voice message submitted by the learner that results in an AI tutor response.

For renewal transactions, usage is evaluated from the beginning of the newly renewed billing period.

Meeting these conditions makes a request eligible for discretionary review but does not guarantee an automatic or full refund.

7.3 Full or Partial Refund Assessment

Each eligible discretionary refund request is reviewed individually.

We may approve a full refund, a partial refund, or decline a discretionary refund after considering relevant circumstances, including:

• The timing of the refund request.
• AI tutor conversation usage during the relevant paid period.
• Other paid features or computational resources already consumed.
• The nature of any technical or service-related issue.
• Applicable payment processing conditions and costs, to the extent lawful.
• Any additional circumstances reasonably relevant to the request.

Each AI tutor conversation may incur costs associated with AI tokens, language model processing, speech recognition, speech synthesis, and supporting infrastructure.

These costs may be considered when evaluating voluntary full or partial refunds, but they will not be used to reduce or deny a refund where such a reduction or denial is prohibited by law.

7.4 Requests Outside the Discretionary Conditions

Requests submitted after the 24-hour discretionary review window, or after five or more AI tutor exchanges have been completed during the relevant paid period, do not ordinarily qualify under our standard voluntary refund consideration criteria.

However, we may review exceptional circumstances, including significant technical issues, billing errors, or other legitimate concerns.

Any refund required by applicable law or a binding payment provider requirement remains available regardless of the discretionary conditions above.

7.5 How to Request a Refund

Please email:

[email protected]

Include the email address associated with your account and, if available, the payment receipt or transaction information.

A brief description of the issue will help us investigate your request efficiently.

We may request additional reasonable information to verify the relevant payment.

Approved refunds are ordinarily returned to the original payment method unless applicable law permits or requires another arrangement.

The time for a refund to appear in your account may depend on the payment processor, payment method, banking network, and issuing institution. We will comply with applicable mandatory reimbursement deadlines.

7.6 Additional Refund Information

For the complete explanation of refund eligibility, applicable exceptions, subscription renewals, processing procedures, and statutory consumer rights, please review our separate Refund Policy.

If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement prevails.

08Consumer Withdrawal Rights and Regional Protections

Consumers in certain jurisdictions, including the European Union, European Economic Area, and United Kingdom, may have additional rights when purchasing digital content or services online.

Where applicable, an eligible consumer may have a statutory right to withdraw from a distance contract within 14 days after the contract is concluded, subject to legally permitted exceptions and conditions.

For services that begin during an applicable withdrawal period at the consumer's express request, a proportionate charge for services already supplied may apply where legally permitted.

For certain digital content supplied immediately and not on a physical medium, the right of withdrawal may be affected only where the applicable legal requirements for prior express consent, acknowledgment, and confirmation have been satisfied.

Simply using an AI tutor does not automatically eliminate a statutory withdrawal right where additional legal conditions must be met.

You may exercise an applicable withdrawal right by emailing a clear statement of your decision to [email protected] or by using an applicable online withdrawal function provided for your purchase.

Please include sufficient information for us to identify the relevant transaction.

Where a statutory withdrawal or refund right applies, we will process the request in accordance with the relevant legal conditions and reimbursement deadlines.

Consumers in other jurisdictions, including those protected by applicable United States state laws or Australian consumer guarantees, retain all non-waivable rights and remedies available under their local laws.

Nothing in these Terms excludes or restricts any such rights.

09AI Tutors, Language Assessments, and Educational Limitations

9.1 AI-Generated Learning Content

SayLingo.ai uses artificial intelligence to generate language conversations, corrections, translations, pronunciation guidance, and educational feedback.

AI-generated responses may occasionally be inaccurate, incomplete, inconsistent, or unsuitable for a particular context.

We continually seek to improve learning quality, but we do not guarantee that every response, correction, translation, or assessment will be error-free.

Users should exercise reasonable judgment when applying AI-generated educational content outside the learning environment.

9.2 AI Tutors Are Not Human Instructors

SayLingo AI tutors are virtual educational assistants.

Their names, portraits, voices, accents, and simulated personalities may be presented to make language learning more engaging.

Unless expressly identified otherwise, these tutors are not live human teachers.

9.3 Language Proficiency Assessments

SayLingo may provide AI-assisted language proficiency estimates aligned with the CEFR framework.

These assessments reflect automated evaluations based on available learning interactions and assessment methods.

They are intended to help learners understand their progress and should not be treated as guaranteed or independently accredited measures of language proficiency.

9.4 Language Learning Certificates

Where available, SayLingo may issue certificates reflecting a user's learning activity or AI-assessed language proficiency.

A SayLingo-issued certificate documents an assessment or learning record provided through our platform.

Unless explicitly stated otherwise, it is not a government-issued qualification, university degree, professional license, or official examination certificate.

Its acceptance by schools, employers, immigration authorities, or other institutions is determined independently by those institutions.

9.5 Language Exam Preparation

SayLingo may provide educational simulations and practice materials related to language examinations such as IELTS, TOEFL, PTE, HSK, Goethe-Zertifikat, TestDaF, DELF, DALF, TEF, DELE, JLPT, TOPIK, TORFL, CILS, CELI, NT2, and other examination systems.

These services are independent educational preparation tools.

SayLingo is not affiliated with, sponsored by, or endorsed by the organizations responsible for administering these examinations unless expressly stated.

We do not guarantee particular examination scores, passing results, admissions decisions, immigration outcomes, or professional qualifications.

All third-party examination names and trademarks remain the property of their respective owners.

10Acceptable Use

You agree to use SayLingo.ai for lawful educational, personal, or authorized organizational purposes.

You must not use the Services to:

• Engage in unlawful, fraudulent, threatening, harassing, or abusive activities.
• Generate or distribute content that unlawfully exploits or endangers children.
• Violate intellectual property, privacy, or other rights of third parties.
• Submit personal information, recordings, or other materials belonging to others without appropriate authorization.
• Attempt to bypass technical safeguards, payment requirements, access controls, or security restrictions.
• Use automated scripts, bots, or scraping tools to exploit the Services without authorization.
• Reverse engineer, copy, redistribute, or commercially exploit proprietary platform components in violation of applicable law.
• Interfere with the operation, security, availability, or integrity of the Services.
• Resell subscription access or operate unauthorized shared-account services.
• Use AI-generated outputs for unlawful impersonation, deception, or other prohibited activities.

We may take reasonable and proportionate steps to investigate suspected misuse and protect users, third parties, and our systems.

11User Content and Learning Materials

11.1 Your Content

You may submit text, voice recordings, responses, and other materials while using SayLingo.

You retain any intellectual property rights you legally hold in content you submit.

You represent that you have the necessary rights and permissions to submit such content.

11.2 Permission to Process Content

By submitting content, you grant SayLingo and its authorized service providers a limited, nonexclusive permission to process, transmit, store, reproduce, and otherwise handle that content as reasonably necessary to operate the Services, generate requested educational responses, maintain platform security, and fulfill applicable legal obligations.

This permission is subject to applicable law and our Privacy Policy.

11.3 AI-Generated Outputs

AI-generated conversations, corrections, translations, exercises, and other outputs may be used for lawful personal learning, education, or authorized internal organizational purposes, subject to these Terms and applicable third-party rights.

AI-generated outputs may not be unique. Other users may receive similar results.

We do not guarantee exclusive ownership, originality, copyright protection, or freedom from third-party rights claims in AI-generated outputs.

11.4 Content Responsibility

You are responsible for the content you choose to submit and for ensuring that any intended use of AI-generated materials complies with applicable law.

Please avoid submitting unnecessary sensitive personal or confidential information during general language practice.

12Intellectual Property Rights

SayLingo.ai, its website design, software, educational materials, proprietary interfaces, logos, branding, and underlying technology are owned by Cloudvale LLC or its respective licensors, except where otherwise indicated.

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to access and use the Services for their intended purposes during your authorized period of access.

This license does not transfer ownership of our intellectual property.

You may not reproduce, distribute, modify, sell, sublicense, or commercially exploit protected SayLingo materials without authorization, except where permitted by law.

13Privacy and Data Protection

We respect the importance of protecting personal information, particularly information associated with learning activity and voice-based interactions.

Our Privacy Policy explains how personal data is collected, used, processed, retained, and protected, as well as the rights available to users under applicable privacy laws.

Certain features may require microphone access or the processing of speech, text, and learning records.

Where applicable, these activities are conducted through our technical infrastructure and authorized service providers in accordance with the Privacy Policy and relevant legal requirements.

You may contact [email protected] for assistance with privacy-related requests.

14Schools, Businesses, and Organizational Accounts

SayLingo may provide specialized learning solutions for schools, businesses, training providers, and other organizations.

These services may include learner enrollment, seat allocation, administrative management, usage reporting, and eligible white-label features.

Organizations are responsible for ensuring that they possess appropriate authority to manage learner access and submit or process learner information.

Where children or students are involved, organizations must comply with applicable education, privacy, and parental consent requirements.

An organization may manage access to accounts assigned under its agreement, subject to applicable law and the scope of its authorization.

Separate written agreements may apply to certain business, educational, enterprise, or white-label arrangements.

Where a separately executed agreement expressly governs a particular organizational service, that agreement will prevail over conflicting provisions of these Terms for the service concerned.

15Service Availability and Changes

We aim to provide reliable and continuously improving AI language learning services.

However, availability may occasionally be affected by maintenance, technical issues, network interruptions, third-party infrastructure, model availability, security requirements, or other circumstances beyond our reasonable control.

We may introduce, improve, replace, or discontinue features as our technology and educational services evolve.

We will not materially reduce paid contractual benefits during an active paid period without an appropriate legal basis or remedy where required by law.

If a significant service change affects your paid rights, we will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.

We do not guarantee uninterrupted access at every moment or compatibility with every device, browser, microphone, or network configuration.

16Account Suspension and Termination

We may temporarily restrict, suspend, or terminate access when reasonably necessary because of:

• Material violations of these Terms.
• Fraudulent transactions or unauthorized account activity.
• Security threats or attempts to compromise platform systems.
• Serious abuse of AI services or subscription privileges.
• Legal or regulatory requirements.
• Payment failures affecting continued access to paid services.

Where appropriate and lawful, we may provide notice and an opportunity to resolve the issue.

Any suspension or termination will be subject to applicable consumer protection obligations, including refund or other remedies where required.

You may stop using the Services at any time and may request account deletion in accordance with our Privacy Policy.

Termination does not eliminate obligations that have already arisen or provisions that reasonably need to continue, including intellectual property protections, permitted liability limitations, and dispute resolution provisions.

17Third-Party Services

SayLingo may use third-party technologies for AI model processing, speech recognition, voice synthesis, hosting, analytics, payment processing, and other operational functions.

Some components of the Services may therefore depend on systems that we do not directly control.

Third-party providers may apply their own legally relevant terms to their services, particularly payment transactions or separately accessed third-party products.

We remain responsible for our own obligations under applicable law and do not use third-party arrangements to exclude non-waivable consumer rights.

18Educational Disclaimer and Warranties

SayLingo is designed to support language learning and communication practice.

Learning results depend on many factors, including individual effort, prior knowledge, practice frequency, learning objectives, and personal circumstances.

We do not guarantee fluency within a particular period, employment opportunities, examination success, academic admission, or any specific learning outcome.

Role-play scenarios involving healthcare, legal situations, financial matters, workplace issues, or other professional contexts are provided for language practice and do not constitute regulated professional advice.

To the extent permitted by applicable law, the Services are provided on an "as available" basis, without warranties beyond those expressly stated or required by law.

Nothing in this section excludes statutory guarantees or remedies that cannot lawfully be restricted.

19Limitation of Liability

To the maximum extent permitted by applicable law, Cloudvale LLC is not liable for indirect, incidental, special, or consequential losses arising from the use of the Services, except where such liability cannot legally be excluded.

For claims where a contractual monetary limitation is legally permitted, our aggregate liability will not exceed the greater of the amount paid by you for the affected Services during the 12 months preceding the event giving rise to the claim or USD 100.

These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability for fraud, willful misconduct, or other matters protected by mandatory law.

They also do not limit any non-waivable consumer rights, statutory remedies, or liabilities that applicable law requires us to assume.

20Customer Support and Dispute Resolution

We value the opportunity to resolve concerns directly and fairly.

If you have questions about your account, subscription, billing, refunds, learning access, or the Services, please contact our customer support team at:

[email protected]

We encourage customers to contact us with relevant transaction details and a description of the issue so that we can investigate and work toward an appropriate resolution.

We will handle complaints in good faith and in accordance with applicable legal obligations.

Nothing in these Terms prevents you from exercising any dispute resolution right or legal remedy that cannot lawfully be restricted.

21Governing Law

Except where mandatory consumer protection rules require otherwise, these Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

For disputes involving business or other non-consumer users, the state and federal courts located in Wyoming will have jurisdiction to the extent permitted by law, unless a separate written agreement provides otherwise.

Consumers retain the benefit of mandatory protections under the laws applicable to them, including any legally protected rights to bring proceedings in their place of residence or another competent forum.

Nothing in this section overrides non-waivable local consumer rights.

22Changes to These Terms

We may update these Terms to reflect changes in our Services, technologies, business operations, or legal requirements.

The current version will be published on this page with an updated revision date.

Where legally required, we will notify affected users of material changes in advance and obtain additional consent when necessary.

Changes will not retroactively remove rights that users have already acquired under applicable law or an existing paid contract.

Continued use of the Services after a validly notified change takes effect may constitute acceptance of the updated Terms where permitted by law.

23General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Our failure to enforce a provision on one occasion does not mean that we permanently waive the right to enforce it.

We may transfer our rights and obligations in connection with a legitimate business reorganization, merger, or transfer of the Services, subject to applicable law and without unlawfully reducing consumer rights.

These Terms, together with applicable purchase disclosures and referenced policies, form the agreement governing your use of the Services, except where an additional valid written agreement applies.

If a provision conflicts with mandatory law, that law will prevail to the extent of the conflict.

24Frequently Asked Questions

Is SayLingo.ai free to use?

SayLingo offers free language learning access with applicable usage limits. Optional paid subscriptions provide access to additional AI tutor conversations and premium learning features according to the selected plan.

Does my SayLingo subscription renew automatically?

A subscription renews automatically only when the renewal terms have been disclosed and you have authorized an automatically renewing purchase.

You can cancel an active renewing subscription to prevent future charges.

Can I request a refund within 24 hours?

Yes. If you contact [email protected] within 24 hours of your initial purchase or subscription renewal, and have completed fewer than five AI tutor conversation exchanges during the relevant paid period, you may request discretionary consideration for a full or partial refund.

Approval is based on individual review. Additional statutory refund rights may apply regardless of these conditions.

How do I cancel my SayLingo subscription?

Use the online subscription cancellation controls provided with your purchase or contact [email protected] for assistance.

Cancellation generally prevents future renewal charges but does not automatically refund past payments.

Are SayLingo language certificates official exam certificates?

SayLingo certificates document learning progress or AI-assisted proficiency assessments through our platform. Unless expressly stated otherwise, they are not official examination qualifications or government-issued credentials.

25Contact Information

SayLingo.ai is operated by:

Cloudvale LLC
A limited liability company registered in Wyoming, United States.

Website: https://www.saylingo.ai

Customer Support: [email protected]

Terms of Service: https://www.saylingo.ai/terms-of-service

Privacy Policy: https://www.saylingo.ai/privacy-policy

Refund Policy: https://www.saylingo.ai/refund-policy

For assistance with subscriptions, payments, refunds, account access, or general service questions, please contact our customer support team.

We are committed to providing a transparent, dependable, and accessible AI language learning experience for users worldwide.

© 2026 SayLingo.ai. All rights reserved.